(April 3, 2013) WILLOW GROVE, Pa. – Gary Pudles, CEO and President of AnswerNet, will discuss servant leadership at the Philadelphia SmartCEO Matrix event on April 4, 2013. The Matrix is an educational, invitation-only event for local c-level executives. Pudles’ experience managing and leading over 50 call centers throughout the United States and Canada makes him an ideal addition to this illustrious panel.
Made popular by Robert Greenleaf in the 1970s, servant leadership is best described as a “serve-first” philosophy. Pudles fits the bill of a servant-leader, having put AnswerNet’s front-line employee—the contact center agent—at the epicenter of the management structure.
“The philosophy of putting our agents at the center of the management structure means that they have the tools, training and management that makes them the best in the industry, and by extension, they provide excellent service to our clients,” said Pudles. “This structure also allows natural leaders to emerge—people who have demonstrated the core values and an interest in a career path. Some of our most successful operations and sales people have started out as agents. By AnswerNet’s managers serving the needs of our agents, we can promote from within, build employee longevity and keep our customers longer.”
The Matrix event will be held at Hyatt Regency Philadelphia at Penn’s Landing. To learn more about this event or to purchase tickets, visit www.SmartCEO.com. To learn more about Gary Pudles and AnswerNet, visit www.AnswerNet.com.