(March 5, 2013) WILLOW GROVE, Pa. – Gary Pudles, CEO and President of AnswerNet, and Brad Huie, Corporate Operations Manager of AnswerNet, are presenting “Increasing Client Satisfaction and Reviving Customer Relationships with Net Promoter Scores” at the 2013 PACE Annual Convention and Expo. AnswerNet, which started using Net Promoter Scores (NPS) in 2009, was one of the first call centers to implement an NPS program in the industry. The initiative helped AnswerNet find new ways to improve their customer experience and maintain customer satisfaction.

“AnswerNet’s NPS program has proven to be a very valuable barometer of performance,” says Gary Pudles. “This session will explain the process we went through to improve scores, customer loyalty and referral business.”

The convention offers educational sessions and exciting networking opportunities for the multi-channel customer service and support industry. The convention will take place March 10-13, 2013, in Scottsdale, Ariz. To learn more about PACE and this event, please visit www.paceassociation.com. To learn more about AnswerNet’s call center solutions, please visit www.AnswerNet.com.