Call Center CEO presents Net Promoter Scores at SOCAP

(October 9, 2012) WILLOW GROVE, Pa. – AnswerNet’s CEO & President, Gary Pudles, will be presenting “Increasing Client Satisfaction and Reviving Customer Relationships with Net Promoter Scores” at the Society of Consumer Affairs Professionals’ (SOCAP International) 2012 Annual Conference. SOCAP is a member-driven organization committed to promoting customer care as a competitive advantage in business. AnswerNet, a full-service provider of Inbound, Outbound and Ebound call center solutions, has been an active member of SOCAP for the past several years.


Co-presenting with Pudles will be Esther Lopez, the Senior Director of Customer Experience at Cross Country Home Services. Their presentation will include the different strategies that both AnswerNet and Cross Country Home Services took to implement a Net Promoter Score (NPS) method at their companies.


“NPS is a unique tool that measures the loyalty of your customers,” says Pudles. “AnswerNet initiated an NPS program in 2009, and it has proven itself to be a very valuable barometer of performance. This presentation will be about the solutions and challenges that came to light and how we [AnswerNet and Cross Country Home Services] worked to improve scores, customer loyalty and subsequently, referral business.”


The presentation will take place on October 15, 2012 from 11 a.m. to 12:15 p.m. PST. To learn more about the conference, please visit SOCAP at To learn more about AnswerNet, please visit us at