The SNUG Conference provides the opportunity for Startel users to gather and learn call centertips from one another. Pudles was asked to present HIPAA and PCI due to his experience with establishing compliance standards in AnswerNet’s call centers throughout the U.S. and Canada. “My experience—good and bad—offers a unique perspective on call center compliance. Conference attendees can learn the do’s and don’ts from a management perspective,” says Pudles.
The 25th Annual SNUG Conference is being held in Albuquerque, New Mexico from March 11-14, 2012. “The Science of Compliance: HIPAA & PCI Compliance in Your Call Center” will be presented by Gary Pudles on March 13, 2012 from 3:45-4:30 pm. For more information, please visit the SNUG website at http://www.teamsnug.org/ .