(November 20, 2013) Willow Grove, Pa. – AnswerNet impressed visitors on the show floor at the Society of Consumer Affairs Professionals (SOCAP) annual convention, where the company featured demonstrations of TextGen — a business communication application that makes traditional telephone lines more versatile by supporting both text and voice conversations on the same landline business number. AnswerNet, a wholesaler of TextGen, offered many SOCAP attendees an opportunity to see how their companies can improve customer service and productivity by easily integrating text into their customer care communication channels.
The prestigious SOCAP Annual Conference, held in late October, is a gathering place for consumer affairs professionals who manage some of the world’s most successful household brand names. These names are familiar to anyone who sneezes, does laundry, consumes snack foods, enjoys soup or showers regularly. AnswerNet, a fairly recent vendor member of the organization, offers services that support consumer affairs needs.
TextGen helps companies save money by mitigating labor costs, and helps improve customer satisfaction by processing communications more efficiently. Simple questions can be resolved by text, automatically and without a live operator — reducing hold times and telephone traffic. This frees up phone lines for more complex or lengthy discussions requiring a customer service representative, without the need for more operator stations or equipment. Soon, any package with a customer service telephone number could read, “Text or call with any questions or comments.”
Thomas Howe, TextGen architect and respected communications software developer, sees the integration of text as an inevitable evolution of business communication. “Many traditional consumer-facing businesses haven’t found a way to make texting practical,” he states. “We’ve solved that. There is no app to download or special codes to input. Simply text the regular 10-digit number and follow the prompts. It’s easy.”
TextGen captures the content of every conversation verbatim and stores the data in the cloud. The data is accessible through the TextGen portal by any web-enabled device. The data can then be exported for uploading to a business’ back-end system. AnswerNet offers TextGen as the perfect complement to call center services. It is ideal for recalls, product registrations and other common support needs. For more information about AnswerNet and TextGen, visit our website.
TextGen is a business communication application that makes traditional telephone lines more versatile by supporting both text and voice conversations on a pre-existing telephone number. It is an easy and efficient customer service tool that provides complete transcripts of text conversations through a cloud-based web portal. Affordable and easy to integrate with any business, TextGen brings texting to work. Visit our website.
AnswerNet is the world’s largest privately held telemessaging (telephone answering) firm and full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet is also a wholesaler of TextGen. AnswerNet operates over 50 contact centers within North America and has one near-shore location. AnswerNet’s award-winning approach has been recognized many times, including in Inc. Magazine’s annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions Magazine’s “Top 50 Teleservices Agencies” and SmartCEO Magazine’s “List of Best-Run Companies.” Visit our website.