April 15, 2015 (Willow Grove, Pa.) – Gary Pudles, CEO and President of call center network AnswerNet, has been invited to speak at the 2015 Professional Association for Customer Engagement (PACE) Convention and Expo on Monday, April 20th. PACE is a non-profit trade organization dedicated to the advancement of companies that use a multi-channel approach to engaging their customers. Pudles’ presentation, “The Impact of Mobile Technology on Customer Service,” will illustrate how a major consumer electronics company used text messaging and text-enabled landlines to improve customer satisfaction.
Pudles offers a unique perspective on customer engagement solutions, tapping some of his own experiences with companies that develop programs to bridge the communication gaps between customers and businesses. He is not only the head of a major call center network, but Pudles is also a founder of TextGen – a cloud-based platform that allows your customers to text your business phone number.
“Companies today are looking for services that improve their customer care programs, increase their profitability, and help to build a more sustainable organization. In today’s communications-focused world, texting has become the tool of choice for most consumers, and savvy businesses are tuning into that fact.”
Pudles’ presentation will take place from 2:15 pm – 3:00 pm EST in Room L505 at Atlanta’s Marriot Marquis. For more details about the convention, please visit www.paceassociation.com. For a demo and a copy of the presentation, text “Hello” to 484-374-1009, then follow the prompts.
AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet has more than 25 call centers in 18 states and two Canadian provinces, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research. These are only a small selection of contact management solutions provided to nearly 10,000 clients, for which we process over 30 million contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies” and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazine.