(February 19, 2015) Willow Grove, Pa. – Full-service call center solutions provider, AnswerNet, has joined forces with top appointment-setting and event registration firm, Call Center Services Inc., located in Lowell, Massachusetts. This acquisition strengthens AnswerNet’s sales support offering.
“CCSi’s one-of-a-kind method for appointment setting dovetails perfectly with AnswerNet’s current outsourced sales and marketing services,” said Gary Pudles, AnswerNet’s President and CEO. “This new offering gives AnswerNet leadership in demand generation appointment-setting and technology sales.”
CCSi’s unique appointment-setting method, particularly effective with longer sales cycle products and services, is ideal for reaching C-suite decision makers. Among the high-profile clients for which CCSi has successfully used its method include SAP Software and Solutions and Frost & Sullivan, a global market research and consulting firm.
Joining AnswerNet from CCSi is Kristina Beaulieu, General Manager. Linda Spurr remains the Vice President of CCSi Sales, and Cheryl Hamelin continues as the Business Manager. This dynamic team is a welcome addition to the Sales and Operations teams of AnswerNet, providing the expertise and quality service that CCSi and AnswerNet clients have come to expect.
AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet has more than 25 contact centers in 18 states and two Canadian provinces, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies,” and SmartCEO’s “Best Run Company.”